You have questions. We've got answers.
Shipping, returns & payments
- How long before the bars arrive after placing my order?
Once your order is placed, your package is prepared the same day. Shipment usually takes about 2 work days to addresses located in Belgium, the Netherlands and Luxemburg. Shipment to other locations in Europe take about 3 to 5 work days.
- How much does the shipping cost?
Shipping to Belgium is 6€. For Netherlands, Luxemburg and Germany shipping is 8€. Shipping to Austria, France and Denmark is 12€. Shipping to Finland, Spain and Sweden is 25€. All shipping rates are calculated during check-out.
For all orders in Benelux over 50€, shipping is free. For all orders in Europe over 100€ (other than Benelux), shipping is free.
- What should I do when I want to return my package?
If your package is not edible anymore, you changed your mind or you ordered by accident.. (not sure how that could happen, but anyway..). You have the right to return the package within 14 days after placing your order.
To be eligible for a refund, your package must be in the same condition as you received it, unused (that is, not eaten or opened) and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- What are the payment options?
At the moment we're accepting Bancontact, iDeal, Credit Card, PayPal, SOFORT banking and GiroPay.
Product specific questions
- What does a bar taste like?
Our first flavor is the "Double Chocolate Caramel Delux". That means literally, it tastes like double chocolate ALL THE WAY, combined with caramel and rice crispies. Sound good, right?
- How should I store the bars?
Ideally, the bars are stored in a dry and cool place, for obvious reasons.
If you like to keep them crunchy, don't open the wrapper and leave them out in the open for 2 weeks. If you don't want to eat the bar with a straw, then store them somewhere cool < 25 °C. In Benelux, that's pretty doable, right?
- What are the specific health benefits of eating these bars?
Our bars are high in protein and high in fiber.
Protein is a critical part of the processes that fuel your energy and carry oxygen throughout your body in your blood. It also helps make antibodies that fight off infections and illnesses and helps keep cells healthy and create new ones.
The main role of fibre is to keep the digestive system healthy. That means no more indigestion. Let go of the (bull)sh*t.
To sum it up: improved energy, longer focus, a better digestion and possibly a food high (without the sugar crash).
- Can I eat the bars if I'm a vegetarian/vegan?
Vegetarians can enjoy our bars without worry. But our bars contain milk protein, so they're not suitable for vegans. Vegan bars are something that we're exploring.
- I have a food allergy. Can I eat these bars?
Our bars contain milk, soy and nuts (almond). So if you're allergic to any of these, then it's probably not a good idea to snack on our bars.
But what about gluten intolerant people, you ask? No worries, our bars are gluten free.
Still not sure? Consult the ingredient list on our product page.
- How long can I store the bars before eating them?
Our bars are produced in Europe (France). They have a shelf life of 12 months, from the date of manufacturing. That is, if they're stored under the recommended conditions.
Since you obviously have no idea when these bars were produced, just check the expiration date at the back of the box or bar.
- How long will a box last?
Our typical customer consumes 2 boxes per month. We recommend 1 bar per day (in combination with a healthy diet).
- Can I get sponsored?
That depends. You should at least have tried one of our bars before you can even promote it. Don't you think? We'd prefer to sponsor people who care for the same core values as us, such as humour, community, respect and authenticity. If that's you, and you actually like eating our bars... Then reach out to firstname.lastname@example.org
- What if I don't like the taste of the bars?
We think our bars taste dope, yet taste is a very personal thing. If you don't like our chocolate and caramel flavored bars, that's okay. Not everyone has good taste. Why don't you gift your remaining bars to your bestie then?
- Will I be better at League when I eat one of these bars?
That's a hard one. You'll definitely have more energy. Yet, if you're playing League on a touchpad, then the answer is NO.
- When will the bars be available outside of Benelux?
In the meanwhile, we're shipping to Austria, German, France, Denmark, Sweden, Spain and Finland (next to Belgium, Netherlands and Luxemburg).
Yes, yes, we know. That's only 10 out of the 195 countries in the world... Hang in there. We're dreaming big, and starting small.
Feedback & contact
- How can I get in touch with BearEatsBar, Vinny or Fien?
Your question was not answered on this page?
Send us an email at email@example.com for all your questions.
Want to speak to Vinny? Send a DM via https://www.instagram.com/vinny_bear/
Want to speak to Fien? Send a DM via https://www.instagram.com/size_happy_fien/